Welcome to The Jubilee Medical Practice and The Jubilee Training Hub 

  Welcome to The Jubilee Medical Practice and The Jubilee Training Hub 

CORONAVIRUS (COVID 19) - PLEASE READ 
 
*If you have a new continuous cough and/or a high temperature (>37.8C), please do not attend the surgery.*  
*As per new guidance, we require that all patients who are attending the Practice to wear a face covering, which they themselves must provide.* 
Click here to visit the gov.uk website to find out how to make one.  
Click here for more information and guidance about the Coronavirus. 
Note to Patients: 
Please continue to use SystmOnline (button below) to order your repeat medication. 
 
The practice is pleased to be able to offer e-consult appointments. We would encourage our patients to use this system wherever possible to enable the practice phone lines can be kept open for those who may not be able to access the internet. 
 
E-consults submitted before 16:00 will receive a same day response. They can be used for new and existing medical problems. You may request a response from a specific doctor and we will try to accommodate this where possible. 
 
You can specify if you would like an online message or telephone response. The e-consult system is not a barrier to you speaking to your doctor; in fact, it should make this easier. 
 
If you need to be seen in person you and your doctor can arrange that in the consultation. 
 
Please ensure you reply to messages from the practice as soon as they arrive to avoid any delay in accessing the care you need. 
 

APPOINTMENT SYSTEM 

In light of government guidance relating to Coronavirus the practice is making changes to our GP appointment system with immediate effect. The practice will no longer be able to offer a walk-in Urgent Access Clinic. We will instead be moving to a telephone first system for both routine and urgent access. The changes only apply to GP appointments and do not apply to other healthcare professionals such as our nursing team or the midwife. Please note: due to the exceptional circumstances caused by Coronavirus we have been forced to cancel existing booked appointments in order to transfer to the new system as quickly as possible. We apologise for any inconvenience this has caused and we ask that our patients kindly bear with us as we make these changes. 
 
You can now use the new appointment system to book or rebook your appointment as detailed below: 
 
Urgent Appointments 
You should first use the ‘Find the Right Service’ tool below in order to determine if an urgent appointment at the practice is the best means to provide you with the help you need. If you then wish to proceed with arranging an urgent appointment you can either book this online or by calling Patient Services on 0116 295 0600. Calls for urgent appointments will only be taken between 8 and 10 am. After this time you will need to call the following day for an urgent appointment. You will be asked to provide further information by our trained Patient Services team members; without this information they may not be able to book you an appointment. You will then be offered a telephone call back and you can chose for that to be a morning or afternoon call back. We cannot offer more specific times so you should keep your phone on and be available to answer the call during the period of the day you have requested a call back. The call will most likely come from a withheld number. The doctor will initially provide you with a telephone consultation and the majority of presentations can be managed in this manner. If the doctor feels they need to see you in person they can arrange to see you that day at the surgery. 
 
Routine Appointments 
Before contacting the surgery to make an appointment please use the ‘Find the Right Service’ tool below in order to determine if a routine appointment at the practice is the best means to provide the help you need. Please do not call for a routine appointment before 12pm. Patient Services are not able to book routine appointments at this time as they need to prioritise patients looking to arrange urgent appointments. You can book routine appointments online or by calling Patient Services after 12pm on 01162950600. You will be asked to provide further information by our trained Patient Services team members; without this information they may not be able to book you an appointment. You can book either morning or afternoon appointments up to a week in advance. You need to be available to take the doctors call for all of the morning or afternoon depending on which option you have selected. The doctor will initially provide you with a telephone consultation and the majority of presentations can be managed in this manner. If the doctor feels they need to see you in person they can arrange to see you that day at the surgery. 
 
Blood Tests 
The Practice had taken the decision to move to a bookable appointment system, therefore patients will no longer be able to "walk-in" and you will need to book a time to come for you appointment. Clinics will be taking place every weekday with appointments available from 8am-11am. This change is being put in place to adhere to the Goverments social distancing measures.  

New Patients 

Are you are looking to join us as a new patient? 
 
We welcome registrations from new patients who live in the practice area. Please click on the link below to find out if you are eligible to register and then follow the instructions to complete the process. 
 
We encourage all patients to sign up for online access so you can book appoints, view test results and request medication at your convenience. 

Appointments - Which Service? 

If you are looking to make an appointment at the practice please use the ‘Find the Right Service’ tool below which will signpost you to the service that best suits your needs. 
 
 
 
 
 
 
 
 
 
 

Appointments - Booking 

You can either book online or call the practice to speak to one of our trained Patient Services Advisors; they will ask you to give a brief indication of the nature of your problem/concern. This will ensure you see the most appropriate health professional as soon as possible. Please note this may not be a GP. 
 
Practice Opening times 
Monday 0800-1830 
Tuesday 0800-1830 
Wednesday 0800-1830 
Thursday 0800-1830 
Friday 0800-1830 
Need Urgent Care? Click here to find out about services in the local area. 
Are you a Military Veteran? - Click here to find information about specific services relating to physical, mental and social challanges that that you may require support with. If you feel you require support specifically with regards your Mental Health more information can be found here.  
ASK NHS APP - Follow this link which will allow you to download an app giving you access to a symptom checker and self-help guide. 
UPDATED PRIVACY NOTICE - click here for information on changes to the practices privacy policy during the COVID Pandemic  
Practice SMS Reminder Service - Can we ask patients not to reply directly to text messages sent to them by the Practice. These responses are sent to a unmanned mailbox and will not be read. If you need to respond to a message that you have been sent, please use the new online consultation system (see above) or contact the Practice via phone.  
AGE CONCERN SYSTON - Age Concern Syston and District have volunteers available for older people living in and around Syston, who can help with shopping, collecting prescription, give you a friendly telephone call or anything else that you may need. Please call them on 0116 2601476 or email them on ageconcernsyston@tiscali.co.uk if you are self isolating and need any help. 
The Neon Trial - The Practice is currently supporting The NEON (Narrative Experiences Online) Trial Research Study. This is a study relating to Mental Health. Click here to find out more or visit recoverystories.uk 
Online Resources for those providing care for people with Dementia and other Elderly People - Click here to find a variety of resources and suggestions for acitivites that have been identified as great ideas to keep older adults brains active during COVID. 
Let's Talk Wellbeing Service - Feeling stressed, anxious, or suffering with low mood, Let’s Talk Wellbeing Service can arrange an assessment appointment for you, call them on 01509 561100. 
 

Find the Right Service: 

In order for you to access the right service please select your reason for an appointment from the drop-down list below. If you need further advice you should either call the surgery or 111 for more information: 

 

LOCAL SERVICES 
 
Click here to access a range of local services including local hospital, counselling and patient transport services. 
FIRST CONTACT PLUS 
 
Click here to gain access to a range of advice and support relating to benefits, carers, housing, volunteer services and much more. 
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