Welcome to The Jubilee Medical Practice and The Jubilee Training Hub 

  Welcome to The Jubilee Medical Practice and The Jubilee Training Hub 

CORONAVIRUS (COVID 19) -PLEASE READ 
 
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. However, if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. Do not book a GP appointment or attend your GP Practice.If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest Covid-19 advice please visit www.nhs.uk/coronavirus. 
 
Have you been notified you are in the 'Extremely Vulnarable Patient' group, or worried that you may be in that group? Click here for guidance and here if you need extra support whilst following shielding advice. 
 
Easy Read Information on Coronavirus is available here. 

NEW APPOINTMENT SYSTEM 

In light of government guidance relating to Coronavirus the practice is making changes to our GP appointment system with immediate effect. The practice will no longer be able to offer a walk-in Urgent Access Clinic. We will instead be moving to a telephone first system for both routine and urgent access. The changes only apply to GP appointments and do not apply to other healthcare professionals such as our nursing team or the midwife. Please note: due to the exceptional circumstances caused by Coronavirus we have been forced to cancel existing booked appointments in order to transfer to the new system as quickly as possible. We apologise for any inconvenience this has caused and we ask that our patients kindly bear with us as we make these changes. 
 
You can now use the new appointment system to book or rebook your appointment as detailed below: 
 
Urgent Appointments 
 
You should first use the ‘Find the Right Service’ tool below in order to determine if an urgent appointment at the practice is the best means to provide you with the help you need. If you then wish to proceed with arranging an urgent appointment you can either book this online or by calling Patient Services on 0116 295 0600. Calls for urgent appointments will only be taken between 8 and 10 am. After this time you will need to call the following day for an urgent appointment. You will be asked to provide further information by our trained Patient Services team members; without this information they may not be able to book you an appointment. You will then be offered a telephone call back and you can chose for that to be a morning or afternoon call back. We cannot offer more specific times so you should keep your phone on and be available to answer the call during the period of the day you have requested a call back. The call will most likely come from a withheld number. The doctor will initially provide you with a telephone consultation and the majority of presentations can be managed in this manner. If the doctor feels they need to see you in person they can arrange to see you that day at the surgery. 
 
Routine Appointments 
 
Before contacting the surgery to make an appointment please use the ‘Find the Right Service’ tool below in order to determine if a routine appointment at the practice is the best means to provide the help you need. Please do not call for a routine appointment before 12pm. Patient Services are not able to book routine appointments at this time as they need to prioritise patients looking to arrange urgent appointments. You can book routine appointments online or by calling Patient Services after 12pm on 01162950600. You will be asked to provide further information by our trained Patient Services team members; without this information they may not be able to book you an appointment. You can book either morning or afternoon appointments up to a week in advance. You need to be available to take the doctors call for all of the morning or afternoon depending on which option you have selected. The doctor will initially provide you with a telephone consultation and the majority of presentations can be managed in this manner. If the doctor feels they need to see you in person they can arrange to see you that day at the surgery. 

New Patients 

Are you are looking to join us as a new patient? 
 
We welcome registrations from new patients who live in the practice area. Please click on the link below to find out if you are eligible to register and then follow the instructions to complete the process. 
 
We encourage all patients to sign up for online access so you can book appoints, view test results and request medication at your convenience. 

Appointments - Which Service? 

If you are looking to make an appointment at the practice please use the ‘Find the Right Service’ tool below which will signpost you to the service that best suits your needs. 
 
If you have a problem that is new and severe/urgent, or a flare up of an existing condition, you will be advised to attend the next Urgent Access Clinic which runs between  
0800 -1000 every weekday. No appointment is required. If you are unsure if it is safe to wait until the next urgent clinic you should call the surgery, who can arrange for you to speak to the Duty Doctor if necessary. 

Appointments - Booking 

You can either book online or call the practice to speak to one of our trained Patient Services Advisors; they will ask you to give a brief indication of the nature of your problem/concern. This will ensure you see the most appropriate health professional as soon as possible. Please note this may not be a GP. 
 
Practice Opening times 
Monday 0800-1830 
Tuesday 0800-1830 
Wednesday 0800-1830 
Thursday 0800-1900 
Friday 0800-1830 
Wednesday Blood Clinics Cancelled: The practice will no longer off a walk-in blood clinic on Wednesdays. On all other weekdays only urgent or hospital requested bloods will be taken until further notice. 
Need Urgent Care? Click here to find out about services in the local area. 
Are you a Military Veteran? - Click here to find information about specific services relating to physical, mental and social challanges that that you may require support with. If you feel you require support specifically with regards your Mental Health more information can be found here.  
ASK NHS APP - Follow this link which will allow you to download an app giving you access to a symptom checker and self-help guide.  
 
 

Find the Right Service: 

In order for you to access the right service please select your reason for an appointment from the drop-down list below. If you need further advice you should either call the surgery or 111 for more information: 

 

LOCAL SERVICES 
 
Click here to access a range of local services including local hospital, counselling and patient transport services. 
FIRST CONTACT PLUS 
 
Click here to gain access to a range of advice and support relating to benefits, carers, housing, volunteer services and much more. 
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