CORONAVIRUS (COVID 19) - PLEASE READ
*If you have a new continuous cough and/or a high temperature (>37.8C), please do not attend the surgery.*
*As per new guidance, we require that all patients who are attending the Practice to wear a face covering, which they themselves must provide.*
Note to Patients:
Please continue to use SystmOnline (button below) to order your repeat medication.
The practice is pleased to be able to offer e-consult appointments. We would encourage our patients to use this system wherever possible to enable the practice phone lines can be kept open for those who may not be able to access the internet.
E-consults submitted before 16:00 will receive a same day response. They can be used for new and existing medical problems. You may request a response from a specific doctor and we will try to accommodate this where possible.
You can specify if you would like an online message or telephone response. The e-consult system is not a barrier to you speaking to your doctor; in fact, it should make this easier.
If you need to be seen in person you and your doctor can arrange that in the consultation.
Please ensure you reply to messages from the practice as soon as they arrive to avoid any delay in accessing the care you need.
APPOINTMENT SYSTEM
In light of government guidance relating to Coronavirus the practice is making changes to our GP appointment system with immediate effect. The practice will no longer be able to offer a walk-in Urgent Access Clinic. We will instead be moving to a telephone first system for both routine and urgent access. The changes only apply to GP appointments and do not apply to other healthcare professionals such as our nursing team or the midwife. Please note: due to the exceptional circumstances caused by Coronavirus we have been forced to cancel existing booked appointments in order to transfer to the new system as quickly as possible. We apologise for any inconvenience this has caused and we ask that our patients kindly bear with us as we make these changes.
You can now use the new appointment system to book or rebook your appointment as detailed below:
Urgent Appointments
You should first use the ‘Find the Right Service’ tool below in order to determine if an urgent appointment at the practice is the best means to provide you with the help you need. If you then wish to proceed with arranging an urgent appointment you can either book this online or by calling Patient Services on 0116 295 0600. Calls for urgent appointments will only be taken between 8 and 10 am. After this time you will need to call the following day for an urgent appointment. You will be asked to provide further information by our trained Patient Services team members; without this information they may not be able to book you an appointment. You will then be offered a telephone call back and you can chose for that to be a morning or afternoon call back. We cannot offer more specific times so you should keep your phone on and be available to answer the call during the period of the day you have requested a call back. The call will most likely come from a withheld number. The doctor will initially provide you with a telephone consultation and the majority of presentations can be managed in this manner. If the doctor feels they need to see you in person they can arrange to see you that day at the surgery.
Routine Appointments
Before contacting the surgery to make an appointment please use the ‘Find the Right Service’ tool below in order to determine if a routine appointment at the practice is the best means to provide the help you need. Please do not call for a routine appointment before 12pm. Patient Services are not able to book routine appointments at this time as they need to prioritise patients looking to arrange urgent appointments. You can book routine appointments online or by calling Patient Services after 12pm on 01162950600. You will be asked to provide further information by our trained Patient Services team members; without this information they may not be able to book you an appointment. You can book either morning or afternoon appointments up to a week in advance. You need to be available to take the doctors call for all of the morning or afternoon depending on which option you have selected. The doctor will initially provide you with a telephone consultation and the majority of presentations can be managed in this manner. If the doctor feels they need to see you in person they can arrange to see you that day at the surgery.
Blood Tests
The Practice had taken the decision to move to a bookable appointment system, therefore patients will no longer be able to "walk-in" and you will need to book a time to come for you appointment. Clinics will be taking place every weekday with appointments available from 8am-11am. This change is being put in place to adhere to the Goverments social distancing measures.
New Patients
Are you are looking to join us as a new patient?
We welcome registrations from new patients who live in the practice area. Please click on the link below to find out if you are eligible to register and then follow the instructions to complete the process.
We encourage all patients to sign up for online access so you can book appoints, view test results and request medication at your convenience.
Appointments - Which Service?
If you are looking to make an appointment at the practice please use the ‘Find the Right Service’ tool below which will signpost you to the service that best suits your needs.
Appointments - Booking
You can either book online or call the practice to speak to one of our trained Patient Services Advisors; they will ask you to give a brief indication of the nature of your problem/concern. This will ensure you see the most appropriate health professional as soon as possible. Please note this may not be a GP.
Practice Opening times
Monday 0800-1830
Tuesday 0800-1830
Wednesday 0800-1830
Thursday 0800-1830
Friday 0800-1830
Are you a Military Veteran? - Click here to find information about specific services relating to physical, mental and social challanges that that you may require support with. If you feel you require support specifically with regards your Mental Health more information can be found here.
ASK NHS APP - Follow this link which will allow you to download an app giving you access to a symptom checker and self-help guide.
UPDATED PRIVACY NOTICE - click here for information on changes to the practices privacy policy during the COVID Pandemic
Practice SMS Reminder Service - Can we ask patients not to reply directly to text messages sent to them by the Practice. These responses are sent to a unmanned mailbox and will not be read. If you need to respond to a message that you have been sent, please use the new online consultation system (see above) or contact the Practice via phone.
AGE CONCERN SYSTON - Age Concern Syston and District have volunteers available for older people living in and around Syston, who can help with shopping, collecting prescription, give you a friendly telephone call or anything else that you may need. Please call them on 0116 2601476 or email them on ageconcernsyston@tiscali.co.uk if you are self isolating and need any help.
The Neon Trial - The Practice is currently supporting The NEON (Narrative Experiences Online) Trial Research Study. This is a study relating to Mental Health. Click here to find out more or visit recoverystories.uk
Online Resources for those providing care for people with Dementia and other Elderly People - Click here to find a variety of resources and suggestions for acitivites that have been identified as great ideas to keep older adults brains active during COVID.
Let's Talk Wellbeing Service - Feeling stressed, anxious, or suffering with low mood, Let’s Talk Wellbeing Service can arrange an assessment appointment for you, call them on 01509 561100.
Find the Right Service:
In order for you to access the right service please select your reason for an appointment from the drop-down list below. If you need further advice you should either call the surgery or 111 for more information:
Please select
Abdominal Pain
First check whether you need to attend A&E by reading the following NHS advice. If you are experiencing sudden onset,or severe abdominal pain, you can attend the next Urgent Access Clinic. If you are worried it may not be safe to wait for assessment in that clinic then you should call 111 who may advise you to attend A&E. For longstanding less severe pain please book the next available routine appointment with a GP either online or by calling 0116 295 0600.
Acute Asthma
If you are short of breath to the point you cannot complete a sentence call 999 now. For further information about when to seek emergency care please first visit NHS Asthma Attack Advice. If the NHS site suggests you do not need to attend A&E/call 999, and it is before 10am, you can attend that day's Urgent Access Clinic. If it is past 10am then please call the surgery to speak to a Patient Services Advisor who may advise a callback from the Duty Doctor. If the surgery is closed you should call 111.
Alcohol Advice
For general advice on safe alcohol use please visit NHS Alcohol Support. If you would like to directly access support to reduce alcohol consumption please visit First Contact Plus
Anxiety
You can access counselling directly by completing the self-referral form at Lets Talk Wellbeing or call 01509 561 100. Alternatively you can book a routine appointment with a GP online or by calling 0116 295 0600.
Back Pain
In the first instance you could visit your Community Pharmacy and/or have a look at NHS Back Pain Advice. If your condition is not resolving with the above measures then please attend the next available Urgent Access Clinic.
Blood Pressure Monitoring
Please ask a member of Patient Services to help you use the machine in reception if you wish to check your Blood Pressure. Alternatively, you can book in with a Health Care Assitant to have a blood pressure check. If you would like to discuss medication or lifestyle changes related to blood pressure please call 0116 295 0600 and ask for an appointment with the practice pharmacist. For further information visit NHS Blood Pressure Advice.
Blood Tests
To adhere to the Goverments social distancing measures, the Practice has moved to a bookable appointment system, therefore patients will no longer be able to "walk-in" and you will need to book a time to come for you appointment. Clinics will be taking place every weekday with appointments available from 8am-11am. If you need to request a blood test be arranged please speak to a member of the Patient Services team on 0116 295 0600.
Blue Badge
Please visit www.gov.uk/apply-blue-badge
Boils
If the boil is new and causing you pain, or high temperature, then please attend the next available Urgent Access Clinic. Otherwise book a routine GP appointment either online or by calling 0116 295 0600.
Breathlessness
If you are short of breath to the point you cannot complete a sentence you should call 999. Otherwise, if it is before 10am please attend that day's Urgent Access Clinic, after 10am call to speak to the duty doctor. Please note: if the breathlessness is longstanding and/or mild then you should book a routine GP appointment. Please either book online or call 0116 295 0600.
Breastfeeding Advice
In the first instance please visit NHS Breastfeeding Advice . Your Health Visitor can also provide support with breastfeeding. If the problem remains unresolved then you will be advised to make a routine appointment with a GP either online or by calling 0116 295 0600
Bruised Ribs
Please first read NHS Rib Injury advice to see if you need to attend A&E or see a GP. If you don't need to attend A&E you may find your Community Pharmacist can provide you with the help you need. They will advise you to see your GP if they cannot safely resolve your problem.
Burns
If severe you should attend the A&E at Leicester Royal Infirmary straight away. For mild burns you can attend the next available Urgent Access Clinic. Please call the surgery or 111 if you are not sure whether it is safe for your injury to wait until the next Urgent Access Clinic. Please read the following advice before choosing which service to access: NHS Burns and Scalds Advice.
Cellulitis (Skin Infection)
If you are otherwise well, please attend the next available Urgent Access Clinic. However, if you're not sure, or if it is after 10am, and you feel unwell, have a fever, or a rash which is hot, red and/or rapidly spreading then you should call 0116 295 0600 who may advise you to speak to the Duty Doctor. If the surgery is closed please call 111 for further advice.
Cervical Smears
Once you have received an invite please book an appointment with a Practice Nurse either online or by calling 0116 295 0600. The appointment should be on a day when you are not bleeding or on your period. If you have not received an invite but think you should have please call Patient Services on the number above.
Chest Infection
Please attend the next available Urgent Access Clinic, especially if you have a long-term chest condition such as Asthma/COPD. If you feel you symtoms are too severe to wait until the next Urgent Access Clinic then please call the surgery for further advice. If the surgery is closed please call 111. Please note that if you are otherwise fit and well, most chesty coughs are viral and will self resolve within 7-10 days. You may benefit from speaking to your local pharmacist about how to manage your symptoms at home. They will advise you to see your GP if they cannot safely manage your condition.
Chest Pain
Call 999 if you have sudden onset chest pain (lasting for more than 15mins) and/or pain that spreads to your arms, back, neck or jaw, makes your chest feel tight or heavy, and/or started with shortness of breath, sweating, nausea. For other pains to the chest please attend the next available Urgent Acess Clinic. If you require further advice in the meantime please call 111. Before deciding which service to access please visit NHS Chest Pain advice.
Children's Immunisations
For childhood immunisations you should receive an appointment letter through the post when the injections are due. However, if you feel an appointment is needed, please book an appointment with the Practice Nurse by calling 0116 295 0600.
Chronic Pain
If are living with chronic pain please visit the following website for expert help and advice: www.livewellwithpain.co.uk. For advice on pain control medications please make an appointment with the Practice Pharmacist. If your symptoms are getting worse or changing please feel free to make an appointment with a GP either online or by calling 0116 295 0600.
Chronic Heart Disease
You will be sent an appointment for an annual comprehensive health check. If you do not hear from us after a year has elapsed please contact the surgery. If you feel your heart disease is getting worse please call the surgery so we can arrange for you to be seen in the most suitable appointment.
Coils or Implants
If you already have a coil or implant and wish to have this removed please book a telephone appointmen to discuss this with Dr Metcalfe or Dr Sellen. If you wish to discuss having a coil or implant inserted please book a routine appointment with the GP of your choice. Appointments can be booked online or by calling 0116 295 0600.
Cold Sores
Please see your local pharmacist or have a look online at NHS Cold Sores Advice.
Common Colds
Antibiotics are not needed for common colds as they are caused by viruses. Please first consult your local pharmacist or visit NHS Common Cold Advice. If you think your symptoms may be more than a common cold then please attend the next Urgent Access Clinic. Call the surgery or 111 if you are not sure if it is safe to wait until the next urgent clinic.
Constipation or Piles
If you have active rectal bleeding please attend the next available Urgent Access Clinic. If it is after 10am and the bleeding is heavy please call 111 who may advise you to attend A&E. If there is no bleeding you can first consult your local pharmacist. If they cannot resolve the problem please book a routine appointment with your GP either online or by calling 0116 295 0600.
Contraception & Family Planning
You can either make a routine appointment with a GP or Practice Nurse at the surgery or you may wish to access a local Family Planning/Sexual Health Clinic.
Cough
Most coughs are self limiting and will resolve within 3 weeks. In the first instance you could either consult your local pharmacist or NHS Cough Advice. If you are worried about a child with a cough please first have a look at Caring for Children with Coughs. However, if your cough is associated with fever, shortness of breath, or productive of thick green/yellow/bloodstained sputum, then you should attend the next Urgent Acess Clinic. If it is after 10am, and you are unsure if you can safely wait until the next clinic, then please call the surgery for further advice. If you are otherwise well, but the cough persists for more than three weeks, please book a routine appointment with a GP either online or by calling 0116 295 0600.
COVID Pandemic Support
The following resources have been developed to help people during the COVID Pandemic:
2. Food Parcel collections from Hub Cafe in Syston every Thursday 2-3.30pm
3. Government Service to support people confined to their homes.
5. Age UK Helpline: 01162992239
6. Gov.uk WhatsAPP Service
Cystitis
Please consult your local pharmacist in the first instance. If they cannot resolve your problem, or you have symptoms additional to typical cystitis (e.g. fever, vomiting, back pain), then please attend the next available urgent access clinc.
Dementia Screening
Please book a routine appointment with a GP either online or by calling 0116 295 0600. It would be helpful for you to bring a relative/carer who knows you well to the appointment.
Dementia Support Services
Click here to access local support services for patients with dementia and for carers of people with dementia.
Dental Problems
It is not possible for the practice to provide dental care. If you have a dental problem you should consult your dentist. If you need emergency dental care please call 03300 417 062 between 8am and 8pm, seven days a week, or NHS 111 outside of these hours.
Depot Injection
Please book an appointment with the Practice Nurse either online or by calling 0116 295 0600. For first injections, the appointment will either need to be with Cath Morgan or one of the doctors. Alternatively, you can attend a local Family Planning/Sexual Health Clinic.
Depression
If you are in crisis you can either attend the next available Urgent Access Clinic or call 0808 800 3302 for immediate support 24 hours a day 7 days a week. If you would like to directly access counselling please visit Lets Talk Wellbeing or call 01509 561 100. However, if you would like to speak to a GP first then please make a routine appointment either online or by calling 0116 295 0600.
Diabetes Monitoring
You will be invited in for a comprehensive annual review. If you have not heard from us after a year has elapsed then please call the surgery. If you have a general query about your diabetes please visit Leicestershire Diabetes. Diabetes UK have a support line open Monday to Friday 9am-6pm, you can call them on 0345 123 2399.
Diarrhoea
In the first instance please consult your local pharmacist as most cases of diarrhoea are self-limiting and can be managed with supportive care safely at home. However, if you are worried your symptoms are severe (e.g. blood in the diarrhoea), or that you are becoming dehydrated, then please attend the next Urgent Access Clinic. If you are not sure whether it is safe to wait for the next urgent clinic please call the surgery or 111. Before deciding which service to acess please visit NHS Diarrhoea and Vomiting Advice.
Diet & Lifestyle Change
If you are interested in improving your exercise levels and/or diet then please call 0116 222 7192. Alternatively you can book in for an NHS Health Check with a HCA Online or by callling 0116 295 0600.
Dizziness
If your dizziness is sudden onset and associated with facial weakness, limb weakness or slurring of speech you should call 999. However, if your symptoms are mild then your local pharmacist will likely be able to help resolve your problem. If the symptoms are more severe, or have not responded to help from your pharmacist, then please attend the next available Urgent Access Clinic. Further information is available at NHS Dizziness Advice. Call the surgery or 111 if you are not sure whether or not it is safe to wait until the next urgent clinic.
Domestic Violence
Are you worried about domestic abuse or sexual violence? You can either access free confidential advice from UAVA or make an appointment to speak in cofidence to a GP by calling reception. You do not need to disclose this as a reason when booking your appointment.
You may also find the resources below helpful:
• National Domestic Violence Helpline: 0808 2000 247 (24 hours)
• Refuge (includes information for men) - 0808 200 0247 (24 hours) https://www.refuge.org.uk/
• CHAYN - https://chayn.co/
• Women’s Aid - Webchat service (Monday to Friday 10:00am - 12:00pm)
• SAVERA UK: 0800 107 0726 Open weekdays 9am-5pm
• Karma Nirvana - 0800 599 9247
• Rape Crisis Helpline - 0808 802 9999
• National Centre for Domestic Violence - 0800 970 2070
• ChildLine - 0800 1111
• The National Society Prevention of Cruelty to Children - 0808 800 5000
• The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327
• National LGBT+ Domestic Abuse Helpline – 0800 999 5428
• Samaritans (24/7 service) – 116 123
Dressings
Please make a routine appointment with the Wound/Dressings Clinic by calling 0116 295 0600. If you have a new wound that is actively bleeding you should attend your local Urgent Care Centre.
Drug Addiction
You access specialist help directly by visiting Wellbeing Turning Point. If you cannot find the help you are looking for here then please make a routine appointment to see your GP either online or by calling 0116 295 0600.
Ear Care/Ear Wax
In the first instance please visit NHS Ear Care Advice. If you think you need further help then please discuss this with your local Pharmacist. If your problem remains unresolved please then make a routine appointment with a GP either online or by calling 0116 295 0600.
Earache
In the first instance please visit NHS Earache Advice. If you think you need further help then please discuss this with your local Pharmacist. If your problem remains unresolved then please make a routine appointment with a GP either online or by calling 0116 295 0600.
ECG
If you feel you need an ECG please first book a routine consultation with a GP to see if this is clinically indicated. Please call 0116 295 0600 to book an appointment.
Eczema
Unless your symptoms are severe, or you have other symptoms such as fever/feeling unwell, then please consult your local pharmacist in the first instance. Otherwise please book a routine appointment with a GP. If you think your skin may be infected (hot,red, weeping or feverish) you should attend the Urgent Acces Clinic. If it is after 10am and you are worried you cannot safely wait until the next urgent clinic then please call the surgery for more advice. Further information available at NHS Eczema Advice.
Emergency Contraception
Your local pharmacist is now able to offer Emergency Contraception free of charge. Alternatively, you could attend the local Family Planning/Sexual Health clinic. Otherwise, you can of course attend the next available Urgent Access Clinic at the surgery. Please be aware that the sooner you obtain emergency contraception the more effective it will be.
Eye Infection
Your optician can treat most urgent eye problems including eye infections. You could also access help from your local pharmacist. If these services cannot resolve your problem you should then attend the next available Urgent Access Clinic. If you are worried you symptoms cannot safely wait until the next urgent clinic then please call the surgery for further advice.
Eye Injuries
Fit Note (Sick Note)
You can self certify yourself as unfit to work for 7 working days and forms are available from reception. If you need a doctor's note to be issued after this time then please make a routine appointment to discuss this with your GP. If you require an extension to a previously issued note then please call patient services who can ask your doctor to complete the note. Please note that it is not appropriate to attend Urgent Access Clinic for a Fit Note.
Flu
Please consult your local pharmacist in the first instance. If your symptoms are are severe, or worsening after 7 days, then please attend the next available Urgent Access Clinic. If you are worried your symptoms cannot safely wait until the next urgent clinic then please call the surgery for more advice. For more information on the flu please visit: www.nhs.uk/conditions/flu/
Flu Vaccine
The practice runs annual flu vaccination clinics in the autumn. All eligible patients will be invited to attend these clinics. If you have missed the clinics and think you are eligible to have the flu vaccine please book an appointment with the practice nurse. Find out if you are eligible for the flu vaccine.
Forms, certificates, medicals
Please call patient services or visit the front desk in the first instance. To see a list of the practice's fees for reports which incur a charge please click here.
Fungal Infections
In the first instance please see your Community Pharmacist who can offer effective treatment for most fungal infections. If your pharmacist has not been able to resolve your problem please make a routine appointment with a GP either online or by calling 0116 295 0600. Please note that fungal nail infections often fail to respond to treatment and require oral medication to be taken for several months requiring blood test monitoring.
General Advice
Please visit the NHS Choices Website in the first instance as this contains a wealth of information relating to most health conditions. You may also wish to call 111 for any non urgent health advice. If these avenues do not answer your query satisfactorily then please book a routine telephone/face-to-face appointment with a GP either online or by calling 0116 295 0600.
Genital Infections including Herpes
It is recommended you take advantage of the specialist expertise on offer from the NHS Leicester Sexual Health clinics. These offer both walk-in and pre-bookable appointments. Details regarding clinic locations and times are available here. Alternatively, you can make a routine appointment with your GP or attend the next available Urgent Access Clinic if your symptoms are severe.
Hay Fever
In the first instance please visit your Community Pharmacist. If they cannot provide the help you need then please book an appointment with the practices Clinical Pharmacist either online or by calling 0116 295 0600. Further information is available here at NHS Hayfever Advice.
Head Injury
If you are actively bleeding, feel drowsy, have visual disturbance or have vomited since the head injury then you should go straight to A&E and SHOULD NOT drive yourself. Otherwise, you should attend your Community Pharmacist in the first instance who will advise you if same day urgent assessment with your GP is required. If this is advised please call patient services on 0116 295 0600.
Head Lice
For adults please visit your Community Pharmacist. For children please either contact your Health Visitor or the School Nurse (your school will have their details).
Headaches
First check if your symptoms need a 999 call by clicking here. If an ambulance is not required, the headache is new, and not responding to over the counter treatment, then please attend the next available Urgent Access Clinic. Otherwise please make a routine appointment with a GP either online or by calling 0116 295 0600.
Holiday Cancellation Certificate
Please call patient services or visit the front desk in the first instance. To see a list of the practice's fees for reports which incur a charge please click here.
Homeless
If you are homeless in the local area and wish to access care from the practice please come in to see one of the Patient Services Team and we will help you to register with the service of your choice which best suits your need. There are a number of options including registering with us, or alternatively, with a health centre specifically established to support the needs of people who are homeless (e.g. The Inclusion Practice in Leicester). You may also find the following links helpful:
Centrepoint is a national charity setup to help people who are homeless
Local Advice Leaflet on housing assistance
Leicester City Council homeless page
Action Homeless is a local charity who can provide you with help
The Bridge Leicester is another local chairty providing support to people who are homeless
Hyperventilation
If you are confident your symptoms relate to anxiety then you may wish to self-refer directly to the local NHS counselling service. Otherwise please make a routine appointment with a GP either online or by calling 0116 295 0600.
Indigestion
In the first instance please consult your local pharmacist. If your symptoms cannot be resolved by the pharmacist then please book a routine appointment with a GP either online or by calling 0116 295 0600. Before deciding which service to access please visit NHS Indigestion Advice.
Infected Wounds
If you have a fever or feel the infection is spreading outside of the wound please attend the next available Urgent Access Clinic. If you are unsure whether your wound can safely wait until the next urgent clinic then please call the surgery for further advice. You may be booked directly in to the next available wound clinic appointment.
Ingrowing Toenail
In the first instance please consult your local pharmacist. If they cannot resolve your problem please visit patient services and ask for a self-referral form to NHS podiatry. If you are worried the nail is infected please attend the next available Urgent Access Clinic.
Insect Bites
In the first instance please consult your local pharmacist. It they cannot resolve your problem please attend the next available Urgent Access Clinic.
Insomnia
In the first instance you should read this leaflet. Thereafter you may find it helpful to consult with your local pharmacist. If they cannot resolve your problem please then make a routine appointment with your GP either online or by calling 0116 295 0600. Directly access counselling without needing to see a GP here.
Insurance Reports
Please call patient services or visit the front desk in the first instance. To see a list of the practice's fees for reports which incur a charge please click here.
Medical Reports
Please call patient services or visit the front desk in the first instance. To see a list of the practice's fees for reports which incur a charge please click here.
Medication Reviews
In the first instance please discuss your Medication Review with a member of the Patient Services team either by calling or visiting the front desk. They may advise that you need a consultation arranging for your review. Unless you are taking medication for a Mental Health problem all medication reviews will then be booked with the Practice Pharmacist.
Mental Health
If you are in crisis you can either attend the next available Urgent Access Clinic or call 0808 800 3302 for immediate support 24 hours a day 7 days a week. If you would like to directly access counselling please visit Lets Talk Wellbeing or call 01509 561 100. However, if you would like to speak to a GP first then please make a routine appointment either online or by calling 0116 295 0600. Local Mental Health Services
Missed Pill/Emergency Contraception
Your local pharmacist is now able to offer Emergency Contraception, please be aware there may be a charge. Alternatively, you could attend the local Family Planning/Sexual Health clinic. Otherwise you can, of course, attend the next available Urgent Access Clinic at the surgery. If it is after 10am you can call the surgery and speak to the Duty Doctor. Please be aware that the sooner you obtain emergency contraception the more effective it will be.
Moles
If your mole is dark pigment and has recently changed then you should attend the next available Urgent Access Clinic. Please book the next available appointment with a GP either online or by calling 0116 295 0600.
Modern Slavery
Please click here to read the practices statement on Modern Slavery. If you have concerns someone may be a victim of Modern Slavery please call: 08000 121 700 or visit www.modernslaveryhelpline.org
Mouth Problems
In the first instance please consult your dentist. If you need emergency dental care please call 03300 417 062 between 8am and 8pm, seven days a week, or NHS 111 outside of these hours. If your dentist advises you to then consult a GP please either attend the next Urgent Access Clinic or book a routine appointment depending on the level of urgency.
Nappy Rash
In the first instance please consult your Community Pharmacist or look online at NHS Nappy Rash Advice. If the problem remains unresolved please book an appointment with a GP either online or by calling Patient Services on 0116 295 0600.
Neck Pain
If the pain is new and accompanied by head injury, fever, or following a significant injury, you should attend A&E. Otherwise, please first consult your Community Pharmacist. If they cannot resolve your problem make a routine appointment with a GP either online or by calling Patient Services on 0116 295 0600.
Nosebleeds
If the nosebleed is severe and not stopping after 10 minutes first aid you should call 999. If you are having recurrent mild short-lived nosebleeds then please book a routine appointment with either Dr Steadman or Dr Green either online or by calling 0116 295 0600. For first aid advice please visit NHS Nosebleeds Advice.
Panic Attacks
In the first instance please read this leaflet. Counselling is often the best long-term treatment for panic attacks: you can self-refer without needing to see a GP at Lets Talk Wellbeing.
Alternatively you can of course book an appointment with your GP either online or by calling 0116 295 0600 If you are actively having a panic attack and need to speak to someone urgently you can call 0808 800 3302 to access a 24/7 NHS support line.
Passport Forms
We do not sign passport forms.
Period Problems
Please book a routine appointment with a GP either online or by calling 0116 295 0600.
Phobias
Counselling is often the best long-term treatment for phobias: you can self-refer without needing to see a GP here. Alternatively, you can, of course, book an appointment with your GP either online or by calling 0116 295 0600.
Pneumococcocal Vaccine
Please book an appointment with the practice nurse either online or by calling 0116 295 0600.
Prescription Queries
Your Community Pharmacist will often be able to resolve most queries. If they cannot please call Patient Services who can then arrange an appointment with the Practice Pharmacist if needed.
Rashes
Most rashes can be managed by a Community Pharmacist, so please contact them in the first instance. If they cannot resolve your problem please make a routine appointment with a GP. If the rash is new onset or hot/red then please attend the next available Urgent Access Clinic.
If you have a new onset rash that does not transiently disappear when a glass is rolled over it, especially if in the presence of a fever, you should call 999.
Rectal Problems
If you are experiencing rectal bleeding then please attend the next available Urgent Access Clinic. If the bleeding is severe then you should attend A&E. For all other rectal problems, in the first instance, please consult your Community Pharmacist. If the cannot resolve your problem then please make a routine appointment with a GP either online or by calling 0116 295 0600.
Removal of Stitches
Please book an appointment with the Practice Nurse either online or by calling 0116 295 0600.
Ring Pessary
Please book an appointment with Dr Sellen, Dr Metcalfe or Dr Blount either online or by calling 0116 295 0600.
Shingles Vaccine
Please visit the following website to check if you are eligible to have the vaccine on the NHS: NHS Vaccines Advice. If you are eligible then please book an appointment with the Practice Nurse either online or by calling 0116 295 0600.
Sick Note (Fit Note)
You can self-certify yourself as unfit to work for 7 working days and forms are available from reception. If you need a doctor's note to be issued after this time then please make a routine appointment to discuss this with your GP. If you require an extension to a previously issued note then please call patient services who can ask your doctor to complete the note. Please note that it is not appropriate to attend Urgent Access Clinic for a Fit Note.
Sinusitis
Most cases of Sinusitis are viral and do not require antibiotics. In the first instance please consult your Community Pharmacist and/or visit NHS Sinusitis Advice. If these avenues do not resolve your problem then please make a routine appointment with a GP or attend Urgent Access Clinic if your symptoms are too severe to wait.
Skin Conditions
If you have a new onset rash then please see the section of this menu marked 'Rashes'. For chronic skin conditions such as Eczema or Psoriasis please make a routine appointment with your GP. For enquiries related to creams and medication please arrange an appointment with the Practice Pharmacist. If you feel your skin may be infected then please attend the next Urgent Access Clinic.
Smoking Cessation
It's fantastic that you want to stop smoking and the best way to do this is with the support of the local Smoking Cessation team. They can provide a range of treatments, including advising your GP to prescribe medication to help with cravings. Please either call 0345 646 6666 or visit http://www.quitready.co.uk/.
Sore Eyes
If you have sudden onset severe disturbance of vision, trauma to your eye or severe pain to your whole eyeball you should attend Eye Casualty at the LRI. Otherwise, in the first instance, please either visit your Optician or Community Pharmacist. Most Opticians can now provide NHS free-of-charge urgent appointments for eye problems. If they cannot resolve your problem and it cannot wait for a routine appointment please attend the next Urgent Access Clinic.
Sore Penis
If you are at risk of a Sexually Transmitted Infection your first port of call should be the free to access confidential NHS Sexual Health Clinics. Otherwise please make a routine appointment with a GP or attend the next Urgent Access Clinic if the problem is new, severe, and cannot wait for a routine appointment.
Sore Throat
Most infectious sore throats do not require antibiotics. For further advice please visit your Community Pharmacist or NHS Sore Throat Advice. If your problem remains unresolved then please make a routine appointment with a GP or attend the Urgent Access Clinic if your symptoms are new onset and too severe to await a routine appointment.
Sprains
If you cannot move the affected joint, weight bear, or the affected limb has changed colour/gone numb, you should attend A&E to rule out a fracture. Otherwise, most sprains and strains do not need a GP appointment. In the first instance please visit NHS Sprains Advice. If your symptoms are not settling with these self-care measures after two weeks you can self-refer to the Physiotheraphy service by ringing 0300 300 0046 and quoting your NHS number.
Spirometry Testing
If you suspect you may have Asthma or COPD please make a routine appointment with your GP who will arrange Spirometry testing if appropriate.
Stings
Stings do not need a GP appointment. If you have a severe rapid reaction including lip/tongue swelling, throat swelling or shortness of breath you should call 999. Otherwise, please visit your Community Pharmacist.
Styes
If you have sudden onset severe disturbance of vision, trauma to your eye or severe pain to your whole eyeball you should attend Eye Casualty at the LRI. Otherwise, in the first instance, please either visit your Optician or Community Pharmacist. Most Opticians can now provide NHS free-of-charge urgent appointments for eye problems. If they cannot resolve your problem and it cannot wait for a routine appointment please attend the next Urgent Access Clinic.
Sunburn
Sunburn does not need a GP appointment. Please visit your Community Pharmacist in the first instance.
Teenage Health
As well as being able to access appointments with a GP or Nurse at the health centre you may find the following services helpful:
General Health:
Mental Health:
Tetanus Injection
If you require a routine booster please book an appointment with the Practice Nurse either online or by calling 0116 295 0600. If you are worried you have a wound that may have exposed you to tetanus please attend the next Urgent Access Clinic.
Threadworm
Threadworm does not need a GP appointment. Please visit your Community Pharmacist.
Thrush (Vaginal)
Vaginal thrush does not normally require a GP appointment. In the first instance please visit your Community Pharmacist and/or look online at NHS Thrush Advice. If you have recurrent thrush please either make a routine appointment with a GP or visit www.leicestersexualhealth.nhs.uk/
Travel Vaccinations
Please book a Travel Clinic appointment by calling 0116 295 0600. You will be asked to complete a travel questionnaire prior to your vaccines allowing the Practice Nurse to determine what vaccines you will require. Click here to download the questionnaire. Please leave plenty of time before booking your appointment as you may need a course of injections before you are deemed safe to travel. Further information is available here.
Urine Infections
If this is your first suspected urine infection, you are aged under 16, or have complex long-term health conditions/medication then you should attend the next available Urgent Access Clinic. If you are worried your symptoms cannot safely wait until the next urgent clinic then please call the surgery for more advice. If none of the above applies, please feel free to bring a sample (sample pots available at reception) to the front desk and complete the suspected UTI form. A nurse will call you back later that day to advise if you need antibiotics, and as to any further action you need to take. Before deciding which service to access please visit NHS UTI Advice.
Vaginal Discharge
If there is any chance you may have been exposed to a Sexually Transmitted Infection now or in the past, your should first attend one of the local free NHS sexual health clinics. Otherwise please make a routine appointment with your GP. Please note: if the discharge is blood (particularly in post-menopausal women) or associated with significant pain, you should attend the Urgent Access Clinic. If you are unsure whether it is safe to wait until the next urgent clinic please call the surgery for more advice.
Verrucae
Verrucae will self resolve but can take up to two years. You do not usually need to see a GP about verrucae. Whilst cryotherapy is an available treatment option it often does not work. For over the counter options please visit your Community Pharmacist. You should only make a routine appointment with a GP if your have exhausted pharmacy options and the verrucae are causing you pain. Verrucae will not be seen in Urgent Access Clinic.
Veterans
For information on services specifically designed for armed forces veterans please click here.
Vitamin B12 Injections
If a doctor has advised you to have B12 injections please book an appointment with the Practice Nurse either online or by calling 0116 295 0600.
Vomiting
You should attend A&E if your vomit contains blood, is 'coffee ground' colour, or is luminous green. Otherwise, new onset vomiting is often caused by a virus or food poisoning. You should normally only attend the Urgent Access Clinic if you are not managing to keep any fluid down, have complex long-term health conditions, or have other symptoms such as severe abdominal pain, severe headache, neck stiffness or confusion. If you are unsure if it is safe to wait until the next urgent clinic please call the surgery for more advice. Otherwise you should find it helpful to speak to your Community Pharmacist. Before deciding which service to access please visit NHS Vomiting Advice.
Warfarin Monitoring
Please make an INR clinic appointment either online or by calling 0116 295 0600.
Warts
Warts will self resolve but can take up to two years. You do not usually need to see a GP about warts. Whilst cryotherapy is an available treatment option it often does not work. For over the counter options please visit your Community Pharmacist. You should only make a routine appointment with a GP if your have exhausted pharmacy options and the warts are causing you pain. Warts will not be seen in Urgent Access Clinic.
Weight Management
Leicestershire County Council weight management service aim to provide effectice support and guidance to residents of Leicestershire, so that they can achieve and mantain a healthy weight. Leicestershire WMS Click the link or call 0116 305 1510.
LOCAL SERVICES
Click here to access a range of local services including local hospital, counselling and patient transport services.
FIRST CONTACT PLUS
Click here to gain access to a range of advice and support relating to benefits, carers, housing, volunteer services and much more.
